Consumer Guide

The purpose of this Consumer Guide, therefore, is to define standards of good banking practice for both bank customers and members of the Kenya Bankers Association.

An English and Kiswahili translation of this Guide can be downloaded here.

DISCLAIMER: The first edition of this Guide was published by the KBA in 2001 as 'The Banking Code'. Please note that not all banks offer the entire suite of products and services covered in this Guide. The relationship between a customer and their Bank is contractual therefore this Consumer Guide is by no means a binding document with legal obligations between any customer and his/her bank nor does it vary any clause in any contract between a customer and the Bank. Moreover, this Guide shall not be quoted in any proceedings between any KBA member and customer or customers either in part or in whole.

Consumer Guide
CONSUMER GUIDE TO BANKING IN KENYA
Download
FAQ's Consumer Guide
CONSUMER EDUCATION ON BANKING IN KENYA FAQS
Download
Total Cost of Credit
TOTAL COST OF CREDIT TEMPLATE
Download

Download Deaf eLimu Banking App

Deaf eLimu Banking is available on Play Store and App Store (Coming soon).

Deaf eLimu Banking

13th Floor, International House
Mama Ngina Street, Nairobi

contact@deafelimubanking.africa

+254-20-2221704 / +254-20-2217757
+254-20-2224014 / +254-20-2224015

P.O. Box 73100 - 00200
Nairobi, Kenya

Loading
Your message has been sent. Thank you!